Privacy Policy

Privacy Policy – Use of Customer Data

Last updated: 18/06/2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when providing electrical services, Solar PV installations, and Electrical Energy Storage Systems (EESS). We are committed to safeguarding your data and complying with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

  1. Who We Are

RJ Electrics & Renewables Ltd is an electrical contracting company providing electrical installation, Solar PV, and EESS services. As an MCS‑accredited installer, we are required to collect certain customer information to complete installations safely, legally, and in line with industry standards.

If you have any questions about this policy, you can contact us at: RJ Electrics & Renewables Ltd,Maes Ysgawen, Ffordd Y Llan, Dyffryn Ardudwy, Gwynedd LL442BL.

  1. What Data We Collect

We may collect the following types of personal data:

  • Contact information: name, address, email, phone number
  • Property details: installation address, roof type, system design requirements
  • Technical information: system specifications, commissioning data, serial numbers
  • Financial information (only where required): payment details, invoices
  • Regulatory information: details required for MCS certification and compliance
  • Communication records: emails, messages, and notes relating to your project
  1. How We Use Your Data

We use your personal data for the following purposes:

3.1 To provide electrical, Solar PV, and EESS installation services

This includes surveys, system design, installation, commissioning, and aftercare.

3.2 To comply with legal and industry requirements

As an MCS‑accredited installer, we must record installation details and customer information to demonstrate compliance with MCS standards.

3.3 To register your installation on the MCS Database

To issue an MCS Certificate, we are required to upload certain customer and installation details to the MCS Installation Database (MID). This may include:

  • Your name
  • Installation address
  • System design and commissioning data
  • Product serial numbers
  • Installer details

This registration is essential for you to receive your MCS Certificate, which is required for Smart Export Guarantee (SEG) payments and for validating the quality and compliance of your installation.

3.4 To provide documentation and warranties

We may share relevant data with manufacturers or warranty providers to register product warranties.

3.5 To communicate with you

We may contact you regarding your installation, maintenance, safety updates, or regulatory changes.

  1. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to deliver the services you have requested
  • Legal obligation – to comply with MCS, building regulations, and electrical safety requirements
  • Legitimate interests – to manage our business operations and provide customer support
  • Consent – where required (e.g., marketing communications)
  1. Sharing Your Data

We only share your data when necessary and for legitimate purposes, including:

  • MCS (Microgeneration Certification Scheme) – to register your installation and issue your certificate
  • Product manufacturers – for warranty registration
  • Accreditation bodies – such as NICEIC or NAPIT for auditing and compliance
  • Energy suppliers – when you apply for SEG payments (you provide this to them directly, but they may verify details with us)
  • Subcontractors – only where essential and under strict confidentiality agreements
  • Regulatory authorities – where required by law

We do not sell your data to third parties.

  1. How We Store and Protect Your Data

We store your data securely using appropriate technical and organisational measures, including:

  • Encrypted digital storage
  • Restricted access controls
  • Secure password policies
  • Regular data backups
  • Staff training on data protection

We retain your data only for as long as necessary to fulfil our obligations, typically:

  • Installation and warranty records: up to 10–15 years
  • Financial records: 6 years (HMRC requirement)
  • MCS records: as required by MCS compliance rules
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally permissible)
  • Object to certain types of processing
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise your rights, contact us using the details above.

  1. Cookies and Website Data

Cookies are small files stored on your device that help improve your browsing experience. We use cookies to:

  • Recognise returning visitors and their preferences
  • Analyse website performance and usage
  • Provide relevant content and advertising

You can manage or disable cookies via your browser settings. However, disabling certain cookies may impact website functionality.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date